STORE POLICY
CUSTOMER CARE
At Divine Boutique, we are committed to providing exceptional customer service and ensuring a delightful shopping experience for all our customers. Our Customer Care Policy outlines our approach to addressing inquiries, resolving issues, and fostering long-lasting relationships with our valued patrons.
Customer Communication: We prioritize clear and effective communication with our customers through multiple channels, including email, phone, and live chat support.
Our customer support team is readily available to assist with any inquiries, concerns, or feedback you may have regarding our products or services.
Responsive Support: We strive to respond promptly to all customer inquiries and requests. Our goal is to acknowledge your message within [specify timeframe] and provide a resolution or update as soon as possible.
Knowledgeable Assistance: Our customer care representatives are knowledgeable about our products, services, and policies. They are equipped to provide accurate information and helpful guidance to address your queries effectively.
PRIVACY & SAFETY
At Divine Boutique, we are committed to protecting your privacy and ensuring the security of your personal information. Our Privacy and Safety Policy outlines how we collect, use, and safeguard the information you provide to us when using our online flowers and gifts store.
Collection of Personal Information: We may collect personal information from you when you place an order, register for an account, subscribe to our newsletter, or engage with our website in any other manner. This information may include your name, email address, shipping address, phone number, and payment details.
Use of Personal Information: We use the personal information you provide to process your orders, communicate with you regarding your purchases, and improve your shopping experience on our website.
Your email address may be used to send you order confirmations, shipment updates, promotional offers, and newsletters. You can opt out of receiving marketing communications at any time.
Protection of Personal Information: We employ industry-standard security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. This includes encryption, firewalls, and secure socket layer (SSL) technology for secure transmission of data.
Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfill your orders or comply with legal requirements.
Use of Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. You can adjust your browser settings to disable cookies, but this may affect certain features of our website.
Children's Privacy: Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information.
Links to Third-Party Websites: Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of third-party websites before providing any personal information.
PAYMENT METHODS
Credit / Debit Cards
Offline Payments